Frequently Asked Questions

For just an oil change you would pull into the Express Lanes on the far right hand side of the Certified Service Express facility.  The three bays to the left of the Express bays are for tire rotates and balances.  We ask that you always pull your vehicle into a lane when you arrive to insure that you have a place.  Once you are in a lane, a greeter will come out and ask for the services you would like, get the vehicle information, and put a tag on the window.  They will also ask if you are on the Tires for Life program or any other maintenance program, if you have ever been to Karl Chevrolet before, and if you have any coupons or gift certificates.  Once the greeter is finished you are welcome to wait in your vehicle or our customer lounge.

Karl Chevrolet Certified Service Express provides basic services such as oil changes, tire rotations, balances, repairs and replacements along with wheel alignments.  Minor services also provided include bulb replacements and air filter and wiper blade replacements.  We also perform a multi-point vehicle inspection including tire pressure, tread depth and brake measurements (if applicable), fluid top-offs, visual inspection of the vehicle and battery testing.  Customers also receive a complimentary car wash with every service visit.

For the rotate and balance lanes, the time estimate is about 35 minutes per vehicle. In the express lanes the estimated time is about 15-20 minutes per vehicle.  Also, vehicles coming in for tire appointments should allow up to two hours to mount and balance four tires, alignments can be put into this two hour time frame upon customer requests.

Certified Service Express  operates on a first come first served basis. The only time we would accept an appointment would be for tire replacements and alignments. Mondays, Fridays and Saturdays are the busiest days of the week at for our Certified Service Express. You are more than welcome to call (515) 299-4461 to check on current wait times.  Please remember that wait times are subject to change. 

If time is a concern, you may also make an appointment with the service department in advance.  The phone number for the service department is (515) 299-4402.

You are more than welcome to drop off your vehicle at our Certified Service Express facility.  All we ask is that you please leave a phone number with the greeter at the time of write up for any questions that we may have  or to contact you when the vehicle is finished.  We do also have a shuttle service available upon request that will give customers a ride anywhere in the Metro area.  If you return before your services are finished and had left a phone number, please let us know that you have returned to avoid any confusion.

A customer may stay in their vehicle with the exception of the tire center bays.  Customers on the express lane side are encouraged to stay in their vehicles to keep services moving.  You are also welcome to wait in our Certified Service Express customer lounge.

Bays differ in wait time depending on the services a customer is requesting.  Time estimates for a service are also subject to change depending on the replacement of items on your vehicle or those in front of you.

A vehicle is generally pulled outside of the bay if it is finished to keep the services behind you going. The advisor should be in shortly after this to go over the inspection sheet and start the cash out process.  Another reason the vehicle may be pulled outside could be because the advisors and technicians are waiting on a part.  In this case an advisor will inform you as to what is going on.

We are happy to take care of your Tires for Life needs at our Certified Service Express.  

If you're vehicle qualifies for our Tires For Life program, here's what you need to know:

Tire Service must be performed at Karl Chevrolet.

Rotate tires in 6,000 mile intervals (Customer Pay)

Balance tires at 12,000 mile intervals (Customer Pay)

When your tires get down to 4/32", we'll replace your tires for free!

So when it's time for new tires through our Tires for Life program, there's no cost to you.  It's really that simple.  And while we have the area's largest supply of tires, we encourage you to schedule an appointment to ensure the best experience possible.

dexos™ is recommended by GM for use in all its vehicles except those with Duramax diesel engines requiring the use of API CJ-4 engine oil.  dexos™ is fully backward-compatible and can be used in older vehicles.  It is specified in the owner's manual for all 2011 and later model years .

dexos™ is designed to increase fuel efficiency, extend the life of your emissions system, require fewer oil changes, and produce fewer emissions. You save time and money, and your car performs the way it was designed to.